Privacy Policy – Batenico Detailing

Your privacy matters to us.
At Batenico Detailing, we respect your trust and are dedicated to safeguarding your personal data while delivering luxury car detailing and automotive care across Switzerland.

1. Information We Collect

Contact details: Name, email address, phone number (used for service booking, inquiries, and client communication).
Vehicle information: Car make, model, year, and service history provided by the client.
Payment details: Data related to billing and transactions (securely handled through encrypted processors).
Technical data: IP address, browser type, device type, and activity on our website.

2. Purpose of Data Collection

To schedule and manage detailing appointments efficiently.
To provide personalized care and tailor services to your vehicle’s needs.
To issue invoices and confirm service completion.
To analyze website performance and enhance customer experience.

3. Data Protection

Your information is securely stored and accessible only to authorized team members. We apply SSL encryption, secure infrastructure, and periodic audits to protect against data breaches and misuse.

4. Information Sharing

Your data is not sold or shared except under the following circumstances:

With trusted payment gateways during transaction processing.
With insurance or warranty partners if relevant to your service.
When required by Swiss law enforcement or regulatory bodies.

5. Cookies & Usage Tracking

We use cookies to offer a smoother browsing experience, analyze site usage, and improve our content. You may adjust cookie preferences in your browser settings.

6. Your Rights

Access the personal data we have about you.
Request corrections or deletion of any inaccurate information.
Withdraw consent at any time.
Submit a complaint to the Swiss Federal Data Protection and Information Commissioner (FDPIC).

7. Updates to This Policy

This policy may change periodically to reflect service updates or legal requirements. We will post any changes directly on this page with the latest revision date.

8. Contact Us

If you have any questions about your data or this policy, contact us directly:

📍 Avenue d'Ouchy 94, 6694 Prato, Switzerland
📧 info@batenico.ch
📞 +41 91 703 28 77