Terms and Conditions

Welcome to Batenico Detailing. By using our website and booking our premium car care services, you agree to the following Terms and Conditions.

1. General Conditions

By accessing our website or making a detailing appointment, you accept these terms. Please read them carefully before using our services.

2. Bookings & Appointments

Appointments can be made online, by phone, or through direct contact. Clients are required to provide accurate vehicle and service details when booking.

All appointments are confirmed only upon receipt of payment or written agreement.

3. Payment Terms

Payments must be completed before the service unless otherwise arranged. We accept major credit cards, bank transfers, and on-site card payments.

Delays in payment may result in appointment cancellation or rescheduling.

4. Cancellation & Refund Policy

If Batenico Detailing must cancel due to unforeseen circumstances, a reschedule or full refund will be provided.

5. Service Limitations

Service time and results may vary based on vehicle condition. While we strive for perfection, we cannot guarantee removal of all defects or stains.

Batenico Detailing is not liable for pre-existing damage or issues arising from hidden faults during detailing.

6. Client Responsibilities

7. Media & Portfolio Use

Unless requested otherwise, we may use photos of detailed vehicles (license plates blurred) for our website, social media, or portfolio.

8. Policy Updates

We may update these terms as our services evolve. All changes will be reflected on this page and effective upon publication.

9. Privacy

Client information is treated in accordance with our Privacy Policy and applicable Swiss data protection laws.

10. Contact

📍 Avenue d'Ouchy 94, 6694 Prato, Switzerland

📧 info@batenico.com

📞 +41 91 703 28 77